How To Select An Installer

Selecting a professional installer is an important step to ensure that your floor will provide a lifetime of enjoyment, in addition to reducing frustration and added expenses.

To find a qualified installer locally, we suggest first visiting the web site of the National Wood Flooring Association. The NWFA is the most recognized trade association for wood flooring professionals and associates in the US.

You may contact the NWFA directly with any questions by calling 800.422.4556.

Questions to ask a potential installer:

Are you NWFA-certified?
What degree of training have you received?
Are you licensed?
What type of insurance do you have?
How long have you been in business?
Can you provide client references?
Do you have a portfolio of prior work I can see?
Do you offer a guarantee? Is it in writing?
How long will the job take to complete?
How do you intend to protect the remainder of my home from dust and off-gassing during the finishing process?
Do you offer follow-up services and refinishing?

Services to expect from a potential installer:

Confirm the amount of flooring needed for the project.
Work with the flooring manufacturer or dealer to place the order.
Consult on various baseboards and transition pieces between rooms.
Help select a proper finish that best suits your individual tastes and needs.
Measure the moisture content to ensure it is suitable for hardwood flooring.
Ensure the acclimation of your hardwood flooring to the environment, prior to installation.
Advise on a proper floor care and maintenance program.
Provide leftover finish for future use on repairs.
Provide professional tips on fixing scratches and dents.
Provide aftersale care and refinishing throughout the lifetime of your floor.